Why Your Small Business Needs a Hosted PBX Phone System
Private branch exchange of PBX phone systems are growing in popularity, especially among business owners. This service is also known as VoIP or voice over internet protocol. However, PBX is the service that is normally provided by a major telephone corporation. This is a main reason why more companies are turning to hosted PBX for phone service. Once they know that the phone service is verified by a trusted brand and business owners are able to take advantage of amenities like fax, call logs and conference calling, it’s easy to see why hosted PBX is becoming more common. Here are a few more reasons why you may want to consider VoIP or PBX for your own business.
You’ll be able to do things like call switching and routing when you use hosted PBX, and you’ll also have the capabilities to manage your software that comes with PBX service. You’ll have the ability to use hosted PBX solely or a combination of VoIP and conventional phone service, depending on how reliable your internet connection is and what your business’ communication needs are.
You may have seen that companies are started to choose VoIP to communicate with both customers and team members. This is because the phone system provides several impressive features that are easy to set up and use. Small businesses use PBX often because there are no system interruptions and several customers can call the company at one time without calls being lost. The VoIP system also allows you to use an app for your company to communicate with your employees and customers or use an integrated phone system to ensure that customers can contact you at any time and you’ll get the message quickly and efficiently. Of course, you’ll have to have a reliable internet connection in order for hosted PBX to work well, so it’s best to work with a provider that will keep your connection strong and consistent. It’s best to choose a prominent internet provider in your area to make sure that the towers are clearly in the path of your business.
Previously, conventional phone systems that were designed for small businesses were costly and had features that were hard to understand and configure. You may also recall that you had to add or take away certain features of the phone service depending on your business needs if you had a traditional phone system before. When you use hosted PBX, you can easily install the phone service, even if you’re not a technology whiz. You can also take advantage of certain features that you wouldn’t be able to use with conventional phone service, such as the softphone feature that lets you make and answer calls using your computer instead of having to have a traditional phone device.
Hosted PBX is also beneficial because it allows you to reach your employees even when they’re not in the office. If you have a company that requires your team to be out of town or “in the field” often, VoIP gives your team members the ability to answer their “office phone” even if they’re not physically in the office space. Talk to your phone provider today about the ways that hosted PBX can better your business.