Do you own and or operate an organization that has a high amount of customer traffic? If so, you may have experienced what is called “overflow”, which can slow down and impede the user’s ability to utilize your site. But, what is overflow exactly? If envision that your website is a brick and mortar store, you have one entrance leading into your site, with let’s say about fifty people trying to get in at one time. As you can imagine, they don’t all quite fit, do they? Even when they do enter your site, being overly crowded takes its toll as well. Think black Friday, just in a more virtual sense. With this kind of imagery, you are able to conclude, that this is a very unfriendly system for your users and run the risk of losing them to a competitor.
What can be done to avoid such a messy situation? For starters a company by the name of Queue-it has designed a system able to handle this type of overflow. Recognizing this issue, they set off to build what many would refer to as an online queue management system software. Quite a mouth full I know. But, what does this system entail? Basically, it forms an online queue, directing overflow else were in order to relieve stress on the main site, keeping its ability to handle costumers to the highest quality.
Let me break down some of the key features and what the users experience should be. First things first, when deciding to purchase the software form Queue-it, you should be aware at how simple it is to install and operate, unlike other alternatives. Using a web browser interface, making the installation simple and quick. The next two key features are the ability to decide the wait times are and know what times do user peaks happen at.
Displayed in visual graphs, you are able to know what part of the day and what days have overflow. You can look at current user rate alongside previous dates, this gives you the ability to indicate what wait times you should employ. These two tools are invaluable in keeping the queue moving at peak efficiency.
What can your users expect when being placed in a queue? They will be informed that they have been placed in a queue with a corresponding number, indicating when they arrived compared to other users. Features like chat have been built in, to allow users to interact with each other. There are even ways to interact with your users, by placing informative videos that can help them better navigate the site. Advertising can also be added to help with revenue outlets, or you can even promote sister sites that you own.
In the End
When it comes to finding solutions to overflow, you would be hard pressed to find something that can compare on usability, not to mention on cost saving, by not having to expand your servers for brief overflow times. So, when your site starts to see overflow, contacting Queue-it, could save you time, money and a lot of frustration.